KnowledgeBase

Suspending / Unsuspending / Deleting your Digital Certificate

Suspending / Unsuspending your Digital Certificate

IMPORTANT

If you Suspend a non-issued Digital Certificate, then the process of issuing that particular Digital Certificate halts until the Certificate is Unsuspended.

If you Suspend an issued Digital Certificate and your Customer has already installed that Certificate on his/her Web Server, then Suspending the Certificate would not hamper the working of this Digital Certificate. However, your Customer will not be able to manage his Certificate from his Control Panel until this Suspension is removed.

Follow the instructions mentioned below to Suspend / Unsuspend your Digital Certificate:

Login into your Control Panel, search for the Digital Certificate and proceed to the Order Details view. Click here to find instructions to accomplish this >>

Click the Suspend/Unsuspend link.

Here,

If you wish to Suspend the Service, you would have to select the checkbox for Suspension and enter the Reason for Suspension.
If you wish to Unsuspend the Service, simply deselect this checkbox.

Click the Update button.

Deleting your Digital Certificate

IMPORTANT

Deletion of a Digital Certificate can be only accomplished once a Certificate has been issued. Prior to issuance, you may simply cancel your Order. Click here to know how to cancel a Digital Certificate Order >>

Cancelling an Order always leads to a refund being processed for your Order.

Only when a Digital Certificate is deleted within 25 days of it's issuance, is a refund processed.

The Digital Certificate needs to deleted by you, in case your reissue request is rejected and the Digital Certificate is Revoked by thawte.

You can delete a Digital Certificate by following the steps mentioned below:

Login into your Control Panel, search for the Digital Certificate and proceed to the Order Details view. Click here to find instructions to accomplish this >>

Click the Delete link.

Click the Confirm Deletion button if you are sure that you wish to delete your Digital Certificate. In the popup, enter YES (in capital letters) and click the OK button to complete the process.